Sirius/XM: Why is it so difficult to talk to a representat...
A Sirius/XM customer review by GetHuman user GetHuman-309918 from November 23rd, 2017
Background on GetHuman-309918's case
GetHuman: GetHuman-309918 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-309918: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309918 a list of common Sirius/XM problems)
GetHuman-309918: "Complaint" was why I was trying to call.
GetHuman-309918's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309918: Why is it so difficult to talk to a representative in the United States???!!! I want to reduce the stations to get a discount and I get slapped with additional charges. I have been a customer for a long time and I am not getting good service. When I ask for a U.S. representative the Phillipines hangs up on me.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-309918: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309918: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-309918: For that I would say two out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-309918: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309918 taken from his Sirius/XM customer service problem that occurred on November 14th, 2017.