Skinit.com: The representative didn't even want to listen t...
A Skinit.com customer review by GetHuman user ~Hms1028 from November 15th, 2017
Background on ~Hms1028's case
GetHuman: ~Hms1028 - can you tell our other Skinit.com customers when your case took place?
~Hms1028: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Skinit.com, and if so, how?
GetHuman: And which of these common Skinit.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Hms1028 a list of common Skinit.com problems)
~Hms1028: "Complaint" was why I was trying to call.
~Hms1028's review of Skinit.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Skinit.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hms1028: The representative didn't even want to listen to me before explaining why my coupon code didn't work. The code said free phone or mp* skin, he said it had to be with the purchase of another item and I could not find an asterisk or foot note on the email they sent with that code anywhere. The code worked in my cart, and the full price didn't show up until the confirmation page (where I had already entered and processed my CC) then representative was rude. I am not sure I will continue doing business with them. They were unable to correct the problem so I cancelled my order.
GetHuman: Let's quantify your experience contacting Skinit.com. On a scale of 1 to 5, how easy is it go get help on a Skinit.com problem?
~Hms1028: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hms1028: I'd give them a one out of five on communication.
GetHuman: And what about Skinit.com's ability to quickly and effectively address your problem?
~Hms1028: For that I would say one out of five.
GetHuman: And finally- any advice for other Skinit.com customers?
~Hms1028: Call them early in the day or late. Don't forget any personal or account information you might need for Skinit.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hms1028 taken from his Skinit.com customer service problem that occurred on November 8th, 2017.