Sky Digital: I changed my package and got told first bill...
A Sky Digital customer review by GetHuman user ~Marco from November 17th, 2017
Background on ~Marco's case
GetHuman: ~Marco - can you tell our other Sky Digital customers when your case took place?
~Marco: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Sky Digital, and if so, how?
GetHuman: And which of these common Sky Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~Marco a list of common Sky Digital problems)
~Marco: "None of those really matches why I wanted to call Sky Digital that day." was why I was trying to call.
~Marco's review of Sky Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marco: I changed my package and got told first bill ***£** then the next monthly payment from then in will be ***£** and yet again sky lied and next months bill ***£**.** this is the * rd time and when I cancel they say I cannot I will never use sky again when Virginia come to my area
GetHuman: Let's quantify your experience contacting Sky Digital. On a scale of 1 to 5, how easy is it go get help on a Sky Digital problem?
~Marco: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marco: I'd give them a four out of five on communication.
GetHuman: And what about Sky Digital's ability to quickly and effectively address your problem?
~Marco: For that I would say one out of five.
GetHuman: And finally- any advice for other Sky Digital customers?
~Marco: Call them early in the day or late. Don't forget any personal or account information you might need for Sky Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marco taken from his Sky Digital customer service problem that occurred on November 13th, 2017.