Sky Digital: I took out an agreement one evening, phoned bac...
A Sky Digital customer review by GetHuman user ~Jaimz from November 3rd, 2017
Background on ~Jaimz's case
GetHuman: ~Jaimz - can you tell our other Sky Digital customers when your case took place?
~Jaimz: Yup. It was evening, on October 26th.
GetHuman: Did you reach out to Sky Digital, and if so, how?
GetHuman: And which of these common Sky Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~Jaimz a list of common Sky Digital problems)
~Jaimz: "None of those really matches why I wanted to call Sky Digital that day." was why I was trying to call.
~Jaimz's review of Sky Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Sky Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jaimz: I took out an agreement one evening, phoned back the following day and had the phone put down on me when I asked about a cooling off period. Since then I have been unable to contact these people on the telephone despite for a period og * days phoning at various times of the working day and evening!!! I was so unhappy that I went to my bank and had the payment stopped. Stay with the big guys and don't bother with companies that cannot be contacted.*Yours unhappily*J.Yoxall
GetHuman: Let's quantify your experience contacting Sky Digital. On a scale of 1 to 5, how easy is it go get help on a Sky Digital problem?
~Jaimz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jaimz: I'd give them a one out of five on communication.
GetHuman: And what about Sky Digital's ability to quickly and effectively address your problem?
~Jaimz: For that I would say four out of five.
GetHuman: And finally- any advice for other Sky Digital customers?
~Jaimz: Call them early in the day or late. Don't forget any personal or account information you might need for Sky Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jaimz taken from his Sky Digital customer service problem that occurred on October 26th, 2017.