Skype: Either they use a robot for the first * min or...
A Skype customer review by GetHuman user GetHuman-404593 from November 26th, 2017
Background on GetHuman-404593's case
GetHuman: GetHuman-404593 - can you tell our other Skype customers when your case took place?
GetHuman-404593: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Skype, and if so, how?
GetHuman: And which of these common Skype customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404593 a list of common Skype problems)
GetHuman-404593: "Refund" was why I was trying to contact.
GetHuman-404593's review of Skype customer service
GetHuman: So how would you sum up your experience for GetHuman's Skype customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404593: Either they use a robot for the first * min or the people are terrible. Based on the remainder of the call I would think the latter.
GetHuman: Let's quantify your experience contacting Skype. On a scale of 1 to 5, how easy is it go get help on a Skype problem?
GetHuman-404593: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404593: I'd give them a one out of five on communication.
GetHuman: And what about Skype's ability to quickly and effectively address your problem?
GetHuman-404593: For that I would say three out of five.
GetHuman: And finally- any advice for other Skype customers?
GetHuman-404593: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Skype to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404593 taken from his Skype customer service problem that occurred on November 23rd, 2017.