Sleep Central: Never get order right for my BiPap machine. The...

A Sleep Central customer review by GetHuman user GetHuman-mississi from December 3rd, 2017

Background on GetHuman-mississi's case

GetHuman: GetHuman-mississi - can you tell our other Sleep Central customers when your case took place?
GetHuman-mississi: Yup. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Sleep Central, and if so, how?
GetHuman-mississi: I used the 800-288-1853 number I found for on the GetHuman Sleep Central customer phone number page I was on: Sleep Central Customer Service Phone Number
GetHuman: And which of these common Sleep Central customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mississi a list of common Sleep Central problems)
GetHuman-mississi: "Repairs" was why I was trying to call.

GetHuman-mississi's review of Sleep Central customer service

GetHuman: So how would you sum up your experience for GetHuman's Sleep Central customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mississi: Never get order right for my BiPap machine. The thing costs $**** and they have no idea what parts fit onto. If the taped order call comes and you go through it, the order is so far off from accurate...they just dump three or four masks in the box without any of the attaching equipment that goes around it to fit over your head. I told the girl collector yesterday I wasn't paying my $** balance until a supervisor called me who could solve the problem of never getting the right equipment. I need to turn them in as fraudulently billing Medicare for just off-loading excess inventory that doesn't fit my machine that I conitnue to receive.
GetHuman: Let's quantify your experience contacting Sleep Central. On a scale of 1 to 5, how easy is it go get help on a Sleep Central problem?
GetHuman-mississi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mississi: I'd give them a one out of five on communication.
GetHuman: And what about Sleep Central's ability to quickly and effectively address your problem?
GetHuman-mississi: For that I would say two out of five.
GetHuman: And finally- any advice for other Sleep Central customers?
GetHuman-mississi: Call them early in the day or late. Don't forget any personal or account information you might need for Sleep Central to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mississi taken from his Sleep Central customer service problem that occurred on December 2nd, 2017.

Sleep Central

1.50 of 5 stars | 17 reviews

GetHuman-mississi's Sleep Central Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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