Smith & Wesson: My first call to customer service I gave up aft...
A Smith & Wesson customer review by GetHuman user ~kraut1976 from November 17th, 2017
Background on ~kraut1976's case
GetHuman: ~kraut1976 - can you tell our other Smith & Wesson customers when your case took place?
~kraut1976: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows ~kraut1976 a list of common Smith & Wesson problems)
~kraut1976: "Repairs" was why I was trying to call.
~kraut1976's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kraut1976: My first call to customer service I gave up after being on hold for an hour. My second call has now been over an hour and I'm still waiting for a representative to answer. I sent an email to customer support days ago and got an automated reply but still no actual answer to my question.
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
~kraut1976: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kraut1976: I'd give them a five out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
~kraut1976: For that I would say three out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
~kraut1976: Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kraut1976 taken from his Smith & Wesson customer service problem that occurred on November 12th, 2017.