Smith & Wesson: waited ** minutes the first time I called (I hu...
A Smith & Wesson customer review by GetHuman user GetHuman-231200 from November 15th, 2017
Background on GetHuman-231200's case
GetHuman: GetHuman-231200 - can you tell our other Smith & Wesson customers when your case took place?
GetHuman-231200: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231200 a list of common Smith & Wesson problems)
GetHuman-231200: "Complaint" was why I was trying to call.
GetHuman-231200's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231200: waited ** minutes the first time I called (I hung up)....waited * minutes the second time I called (was at work so I hung up). I have not yet been able to speak to anyone about my issue yet:-(
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
GetHuman-231200: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231200: I'd give them a five out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
GetHuman-231200: For that I would say five out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
GetHuman-231200: Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231200 taken from his Smith & Wesson customer service problem that occurred on November 12th, 2017.