Smithsonian Institute: I called the number, then hung up because I tho...

A Smithsonian Institute customer review by GetHuman user GetHuman-378523 from November 26th, 2017

Background on GetHuman-378523's case

GetHuman: GetHuman-378523 - can you tell our other Smithsonian Institute customers when your case took place?
GetHuman-378523: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Smithsonian Institute, and if so, how?
GetHuman-378523: I used the 202-633-1000 number I found for on the GetHuman Smithsonian Institute customer phone number page I was on: Smithsonian Institute Customer Service Phone Number
GetHuman: And which of these common Smithsonian Institute customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378523 a list of common Smithsonian Institute problems)
GetHuman-378523: "Complaint" was why I was trying to call.

GetHuman-378523's review of Smithsonian Institute customer service

GetHuman: So how would you sum up your experience for GetHuman's Smithsonian Institute customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378523: I called the number, then hung up because I thought you would then call me. No luck. I called again and held on for about * minutes. Still no luck. Also I am a previous customer* I subscribed to the monthly magazine (received two of them), I just ordered and received Lincoln ***, the special ***th anniversary issue and received it.
GetHuman: Let's quantify your experience contacting Smithsonian Institute. On a scale of 1 to 5, how easy is it go get help on a Smithsonian Institute problem?
GetHuman-378523: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378523: I'd give them a three out of five on communication.
GetHuman: And what about Smithsonian Institute's ability to quickly and effectively address your problem?
GetHuman-378523: For that I would say four out of five.
GetHuman: And finally- any advice for other Smithsonian Institute customers?
GetHuman-378523: Call them early in the day or late. Don't forget any personal or account information you might need for Smithsonian Institute to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378523 taken from his Smithsonian Institute customer service problem that occurred on November 23rd, 2017.

Smithsonian Institute

1.50 of 5 stars | 10 reviews

GetHuman-378523's Smithsonian Institute Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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