Smithsonian Institute: The Smithsonian is guilty of political propagan...

A Smithsonian Institute customer review by GetHuman user ~Nikola Tesla from November 17th, 2017

Background on ~Nikola Tesla's case

GetHuman: ~Nikola Tesla - can you tell our other Smithsonian Institute customers when your case took place?
~Nikola Tesla: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Smithsonian Institute, and if so, how?
~Nikola Tesla: I used the 202-633-1000 number I found for on the GetHuman Smithsonian Institute customer phone number page I was on: Smithsonian Institute Customer Service Phone Number
GetHuman: And which of these common Smithsonian Institute customer issues best describes the reason you wanted to talk to them?
(Shows ~Nikola Tesla a list of common Smithsonian Institute problems)
~Nikola Tesla: "Overcharge/Strange charge" was why I was trying to call.

~Nikola Tesla's review of Smithsonian Institute customer service

GetHuman: So how would you sum up your experience for GetHuman's Smithsonian Institute customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nikola Tesla: The Smithsonian is guilty of political propaganda on the subject of electricity. The promote Edison and ignore Tesla. We do not use DC powered lights (Edison) and use Tesla AC powered lights. Please tell the historical truth.. Edison owned a factory and put every patent in his name- he did not invent any of the things he is credited with.
GetHuman: Let's quantify your experience contacting Smithsonian Institute. On a scale of 1 to 5, how easy is it go get help on a Smithsonian Institute problem?
~Nikola Tesla: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nikola Tesla: I'd give them a four out of five on communication.
GetHuman: And what about Smithsonian Institute's ability to quickly and effectively address your problem?
~Nikola Tesla: For that I would say one out of five.
GetHuman: And finally- any advice for other Smithsonian Institute customers?
~Nikola Tesla: Call them early in the day or late. Don't forget any personal or account information you might need for Smithsonian Institute to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nikola Tesla taken from his Smithsonian Institute customer service problem that occurred on November 11th, 2017.

Smithsonian Institute

1.50 of 5 stars | 10 reviews

~Nikola Tesla's Smithsonian Institute Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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