Snohomish County PUD: I wanted to get copies of my PUD bills, that ha...
A Snohomish County PUD customer review by GetHuman user ~Steve from November 10th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Snohomish County PUD customers when your case took place?
~Steve: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to Snohomish County PUD, and if so, how?
GetHuman: And which of these common Snohomish County PUD customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Snohomish County PUD problems)
~Steve: "Change appointment" was why I was trying to call.
~Steve's review of Snohomish County PUD customer service
GetHuman: So how would you sum up your experience for GetHuman's Snohomish County PUD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: I wanted to get copies of my PUD bills, that had been generated in ****, asking the Customer Service rep. Susan out of Monroe Washington, how long does it take to disconnect power once the notice goes out, she relied, "** days" I said why did PUD wait almost * years to disconnect power (which I never signed up for). She started yelling at me, when I asked her for copies up to date, and for copies of the notes, she refused to give them,,, and told me I need to leave. yelling louder. When I asked to speak to her supervisor,she said they all work out of Everett and that I need to leave. Yelling really loud,saying she is going to call the police on me. I said for what, she said " I feel threatened". I said, I didn't do anything but ask for information on my billing. I said good thing it was recorded (on the PUD cameras), so I have proof on how she is acting. then the fellow customer service, rep said I need to leave and she is calling the police, I said for what I haven't done
GetHuman: Let's quantify your experience contacting Snohomish County PUD. On a scale of 1 to 5, how easy is it go get help on a Snohomish County PUD problem?
~Steve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a three out of five on communication.
GetHuman: And what about Snohomish County PUD's ability to quickly and effectively address your problem?
~Steve: For that I would say one out of five.
GetHuman: And finally- any advice for other Snohomish County PUD customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Snohomish County PUD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Snohomish County PUD customer service problem that occurred on November 6th, 2017.