Social Security: The automated information is ineffective for mo...
A Social Security customer review by GetHuman user ~moorj from November 25th, 2017
Background on ~moorj's case
GetHuman: ~moorj - can you tell our other Social Security customers when your case took place?
~moorj: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~moorj a list of common Social Security problems)
~moorj: "Report Fraud" was why I was trying to call.
~moorj's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moorj: The automated information is ineffective for most matters. I never was able to speak to an associate. Satisfied no I have been trying to solve a problem concerning medicare part D since November **** with no resolution. It is ridiculous that someone on a limited income should be charged for duplicate services. I say boo to this
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~moorj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moorj: I'd give them a three out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~moorj: For that I would say four out of five.
GetHuman: And finally- any advice for other Social Security customers?
~moorj: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moorj taken from his Social Security customer service problem that occurred on November 21st, 2017.