Social Security: called and left number to be called back in...
A Social Security customer review by GetHuman user ~Sue Rogers from November 22nd, 2017
Background on ~Sue Rogers's case
GetHuman: ~Sue Rogers - can you tell our other Social Security customers when your case took place?
~Sue Rogers: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~Sue Rogers a list of common Social Security problems)
~Sue Rogers: "Report Fraud" was why I was trying to call.
~Sue Rogers's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sue Rogers: called and left number to be called back in ** minutes. received call back but was put on hold for ** minutes. Frustrating beyond words.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~Sue Rogers: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sue Rogers: I'd give them a five out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~Sue Rogers: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~Sue Rogers: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sue Rogers taken from his Social Security customer service problem that occurred on November 12th, 2017.