social security puts you on hold in hopes you g...
A Social Security customer review by GetHuman user ~gaveup ss from November 14th, 2017
Background on ~gaveup ss's case
GetHuman: ~gaveup ss - can you tell our other Social Security customers when your case took place?
~gaveup ss: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~gaveup ss a list of common Social Security problems)
~gaveup ss: "Complaint" was why I was trying to call.
~gaveup ss's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gaveup ss: social security puts you on hold in hopes you give up,just like they deny claims, hoping youll give up, automated sytem is already an antigue.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~gaveup ss: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gaveup ss: I'd give them a two out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~gaveup ss: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~gaveup ss: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gaveup ss taken from his Social Security customer service problem that occurred on November 11th, 2017.