Solar City: I do not know where this number was pulled from...
A Solar City customer review by GetHuman user ~Devotron from November 24th, 2017
Background on ~Devotron's case
GetHuman: ~Devotron - can you tell our other Solar City customers when your case took place?
~Devotron: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Solar City, and if so, how?
GetHuman: And which of these common Solar City customer issues best describes the reason you wanted to talk to them?
(Shows ~Devotron a list of common Solar City problems)
~Devotron: "Cancel order" was why I was trying to call.
~Devotron's review of Solar City customer service
GetHuman: So how would you sum up your experience for GetHuman's Solar City customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Devotron: I do not know where this number was pulled from but this is not a valid SolarCity phone number. The standard Customer Care phone number, ***-***-****, worked just fine. About two minutes selecting options from an automated menu and another minute until I reached a human. All in all I was off the phone in less than ten minutes.
GetHuman: Let's quantify your experience contacting Solar City. On a scale of 1 to 5, how easy is it go get help on a Solar City problem?
~Devotron: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Devotron: I'd give them a one out of five on communication.
GetHuman: And what about Solar City's ability to quickly and effectively address your problem?
~Devotron: For that I would say one out of five.
GetHuman: And finally- any advice for other Solar City customers?
~Devotron: Call them early in the day or late. Don't forget any personal or account information you might need for Solar City to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Devotron taken from his Solar City customer service problem that occurred on November 20th, 2017.
Solar City
2.00 of 5 stars | 9 reviews
~Devotron's Solar City Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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