Solar City: We met Brandon and Sarah at the mall in Fresno...
A Solar City customer review by GetHuman user ~Disappointed from November 27th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other Solar City customers when your case took place?
~Disappointed: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Solar City, and if so, how?
GetHuman: And which of these common Solar City customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common Solar City problems)
~Disappointed: "Returns" was why I was trying to call.
~Disappointed's review of Solar City customer service
GetHuman: So how would you sum up your experience for GetHuman's Solar City customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: We met Brandon and Sarah at the mall in Fresno, ca....They seemed very very nice and energetic people. They explained everything to us and it sounded too good to be true. I have always been skeptical from the begining. Brandon and Sarah were always calling and visiting and making sure everything was being done on time and always available for any questions or concerns we may have. Sarah came by one day to check up on how things were going. She even stayed about *hrs showing my spouse how to do something on the computer. When we received our first bill, we were shocked!! Our bill was more then our PG&E bill. My spouse tried to call Brandon and he brushed her off telling her that he was in a meeting. He never called back. Tried calling Sarah and she said she would take a look at it. Never heard from her agian either. Now I realized why I was so skeptical....once Solar City makes there sale, they are no longer available to you for anything. They just brush you off. We will cancel Solar Ci
GetHuman: Let's quantify your experience contacting Solar City. On a scale of 1 to 5, how easy is it go get help on a Solar City problem?
~Disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a five out of five on communication.
GetHuman: And what about Solar City's ability to quickly and effectively address your problem?
~Disappointed: For that I would say two out of five.
GetHuman: And finally- any advice for other Solar City customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Solar City to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his Solar City customer service problem that occurred on November 21st, 2017.
Solar City
2.00 of 5 stars | 9 reviews
~Disappointed's Solar City Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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