Solavei: Agent wanted to check my phone settings even wh...
A Solavei customer review by GetHuman user GetHuman-435152 from November 24th, 2017
Background on GetHuman-435152's case
GetHuman: GetHuman-435152 - can you tell our other Solavei customers when your case took place?
GetHuman-435152: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Solavei, and if so, how?
GetHuman: And which of these common Solavei customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435152 a list of common Solavei problems)
GetHuman-435152: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-435152's review of Solavei customer service
GetHuman: So how would you sum up your experience for GetHuman's Solavei customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435152: Agent wanted to check my phone settings even when I said it has worked for months, and expected this to be a local outage.
GetHuman: Let's quantify your experience contacting Solavei. On a scale of 1 to 5, how easy is it go get help on a Solavei problem?
GetHuman-435152: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435152: I'd give them a three out of five on communication.
GetHuman: And what about Solavei's ability to quickly and effectively address your problem?
GetHuman-435152: For that I would say one out of five.
GetHuman: And finally- any advice for other Solavei customers?
GetHuman-435152: Call them early in the day or late. Don't forget any personal or account information you might need for Solavei to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435152 taken from his Solavei customer service problem that occurred on November 15th, 2017.
Solavei
1.00 of 5 stars | 11 reviews
GetHuman-435152's Solavei Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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