Solavei: ok today April ** **** fue un d****a fatal en t...
A Solavei customer review by GetHuman user ~Luis Meza from November 27th, 2017
Background on ~Luis Meza's case
GetHuman: ~Luis Meza - can you tell our other Solavei customers when your case took place?
~Luis Meza: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Solavei, and if so, how?
GetHuman: And which of these common Solavei customer issues best describes the reason you wanted to talk to them?
(Shows ~Luis Meza a list of common Solavei problems)
~Luis Meza: "Setup service" was why I was trying to call.
~Luis Meza's review of Solavei customer service
GetHuman: So how would you sum up your experience for GetHuman's Solavei customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luis Meza: ok today April ** **** fue un d****a fatal en todo aspecto con Solavie mi servicio del tel estaba horrible y les hable y no solo estube tratando por mas de ** minutos y al fin cuando pude comunikarme con una persona y le estaba explicando mi problema se corto la llamada tuba este servicio por todo el d****a mal,,, y yo tengo negocio y mi del es mi manera de asee muchas cosa con todo respeto no me cambio de servicio porte no tengo el tiempo pero si lo pienso asee muy pronto..
GetHuman: Let's quantify your experience contacting Solavei. On a scale of 1 to 5, how easy is it go get help on a Solavei problem?
~Luis Meza: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luis Meza: I'd give them a four out of five on communication.
GetHuman: And what about Solavei's ability to quickly and effectively address your problem?
~Luis Meza: For that I would say three out of five.
GetHuman: And finally- any advice for other Solavei customers?
~Luis Meza: Call them early in the day or late. Don't forget any personal or account information you might need for Solavei to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luis Meza taken from his Solavei customer service problem that occurred on November 21st, 2017.
Solavei
1.00 of 5 stars | 11 reviews
~Luis Meza's Solavei Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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