After driving several miles to Sonic ***** on H...
A Sonic customer review by GetHuman user ~Disgusted from November 20th, 2017
Background on ~Disgusted's case
GetHuman: ~Disgusted - can you tell our other Sonic customers when your case took place?
~Disgusted: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Sonic, and if so, how?
GetHuman: And which of these common Sonic customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted a list of common Sonic problems)
~Disgusted: "Complaint" was why I was trying to call.
~Disgusted's review of Sonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted: After driving several miles to Sonic ***** on Houston's Beltway *, I got a barely English speaking employee to whom I had to repeat my order to * times, who then proceeded to hand it to me in a way convenient for her, but difficult for me. She screwed up my order - it was incomplete. Perhaps if they hired English speakers who LISTENED instead of selling me stuff I didn't order or want, and who actually filled and delivered orders correctly, they'd have more business. After two calls to the store, the first one was simply hung up on, the second the phone was slammed down and left waiting, I've given up. I ain't going back.
GetHuman: Let's quantify your experience contacting Sonic. On a scale of 1 to 5, how easy is it go get help on a Sonic problem?
~Disgusted: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted: I'd give them a five out of five on communication.
GetHuman: And what about Sonic's ability to quickly and effectively address your problem?
~Disgusted: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonic customers?
~Disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for Sonic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted taken from his Sonic customer service problem that occurred on November 11th, 2017.