Sonicwall: This was one of the worst moves Dell could have...
A Sonicwall customer review by GetHuman user ~The Director from November 28th, 2017
Background on ~The Director's case
GetHuman: ~The Director - can you tell our other Sonicwall customers when your case took place?
~The Director: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Sonicwall, and if so, how?
GetHuman: And which of these common Sonicwall customer issues best describes the reason you wanted to talk to them?
(Shows ~The Director a list of common Sonicwall problems)
~The Director: "Technical support" was why I was trying to call.
~The Director's review of Sonicwall customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonicwall customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Director: This was one of the worst moves Dell could have done with a product they acquired. I will never buy SonicWall products going forward.
GetHuman: Let's quantify your experience contacting Sonicwall. On a scale of 1 to 5, how easy is it go get help on a Sonicwall problem?
~The Director: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Director: I'd give them a five out of five on communication.
GetHuman: And what about Sonicwall's ability to quickly and effectively address your problem?
~The Director: For that I would say five out of five.
GetHuman: And finally- any advice for other Sonicwall customers?
~The Director: Call them early in the day or late. Don't forget any personal or account information you might need for Sonicwall to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Director taken from his Sonicwall customer service problem that occurred on November 19th, 2017.