Sonicwall: I waited over ** minutes on hold when I finally...
A Sonicwall customer review by GetHuman user ~vtech from November 20th, 2017
Background on ~vtech's case
GetHuman: ~vtech - can you tell our other Sonicwall customers when your case took place?
~vtech: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Sonicwall, and if so, how?
GetHuman: And which of these common Sonicwall customer issues best describes the reason you wanted to talk to them?
(Shows ~vtech a list of common Sonicwall problems)
~vtech: "Change plan" was why I was trying to call.
~vtech's review of Sonicwall customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonicwall customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vtech: I waited over ** minutes on hold when I finally accepted the call back option. The customer was down, and the callback came more than ** hours later! This is with a PAID ******** support contract.
GetHuman: Let's quantify your experience contacting Sonicwall. On a scale of 1 to 5, how easy is it go get help on a Sonicwall problem?
~vtech: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vtech: I'd give them a five out of five on communication.
GetHuman: And what about Sonicwall's ability to quickly and effectively address your problem?
~vtech: For that I would say four out of five.
GetHuman: And finally- any advice for other Sonicwall customers?
~vtech: Call them early in the day or late. Don't forget any personal or account information you might need for Sonicwall to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vtech taken from his Sonicwall customer service problem that occurred on November 17th, 2017.