Sonicwall: I'm not a fan of outsourced support. This was...
A Sonicwall customer review by GetHuman user ~BoomSchtick from November 26th, 2017
Background on ~BoomSchtick's case
GetHuman: ~BoomSchtick - can you tell our other Sonicwall customers when your case took place?
~BoomSchtick: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Sonicwall, and if so, how?
GetHuman: And which of these common Sonicwall customer issues best describes the reason you wanted to talk to them?
(Shows ~BoomSchtick a list of common Sonicwall problems)
~BoomSchtick: "Setup service" was why I was trying to call.
~BoomSchtick's review of Sonicwall customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonicwall customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BoomSchtick: I'm not a fan of outsourced support. This was not so bad as far as India call centers go. There were troubleshooting steps that were done that were not necessary, but the rep said that she had to before the RMA would be approved.
GetHuman: Let's quantify your experience contacting Sonicwall. On a scale of 1 to 5, how easy is it go get help on a Sonicwall problem?
~BoomSchtick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BoomSchtick: I'd give them a five out of five on communication.
GetHuman: And what about Sonicwall's ability to quickly and effectively address your problem?
~BoomSchtick: For that I would say five out of five.
GetHuman: And finally- any advice for other Sonicwall customers?
~BoomSchtick: Call them early in the day or late. Don't forget any personal or account information you might need for Sonicwall to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BoomSchtick taken from his Sonicwall customer service problem that occurred on November 21st, 2017.