Sonicwall: Entire call took about five minutes. However it...
A Sonicwall customer review by GetHuman user GetHuman-229070 from November 26th, 2017
Background on GetHuman-229070's case
GetHuman: GetHuman-229070 - can you tell our other Sonicwall customers when your case took place?
GetHuman-229070: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Sonicwall, and if so, how?
GetHuman: And which of these common Sonicwall customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229070 a list of common Sonicwall problems)
GetHuman-229070: "Cancel service" was why I was trying to call.
GetHuman-229070's review of Sonicwall customer service
GetHuman: So how would you sum up your experience for GetHuman's Sonicwall customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229070: Entire call took about five minutes. However it was fairly simple. I needed to reset my GMS admin password. Which can only be done through a SonicWall call.
GetHuman: Let's quantify your experience contacting Sonicwall. On a scale of 1 to 5, how easy is it go get help on a Sonicwall problem?
GetHuman-229070: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229070: I'd give them a one out of five on communication.
GetHuman: And what about Sonicwall's ability to quickly and effectively address your problem?
GetHuman-229070: For that I would say two out of five.
GetHuman: And finally- any advice for other Sonicwall customers?
GetHuman-229070: Call them early in the day or late. Don't forget any personal or account information you might need for Sonicwall to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229070 taken from his Sonicwall customer service problem that occurred on November 17th, 2017.