Sony VAIO: * separate times laptop returned. First * they...
A Sony VAIO customer review by GetHuman user GetHuman-274115 from November 20th, 2017
Background on GetHuman-274115's case
GetHuman: GetHuman-274115 - can you tell our other Sony VAIO customers when your case took place?
GetHuman-274115: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274115 a list of common Sony VAIO problems)
GetHuman-274115: "Where to buy" was why I was trying to call.
GetHuman-274115's review of Sony VAIO customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274115: * separate times laptop returned. First * they could not find the problem. *rd time they discovered a hard drive problem. returned again with same problem after * months. they have had unit in Laredo for * weeks waiting for part(s). Spent $****.** on laptop that is worth $*** - Buy anything else.
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
GetHuman-274115: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274115: I'd give them a four out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
GetHuman-274115: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
GetHuman-274115: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274115 taken from his Sony VAIO customer service problem that occurred on November 13th, 2017.