Sony VAIO: Customer service with this company is a joke! B...
A Sony VAIO customer review by GetHuman user ~swift06 from November 2nd, 2017
Background on ~swift06's case
GetHuman: ~swift06 - can you tell our other Sony VAIO customers when your case took place?
~swift06: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Sony VAIO, and if so, how?
GetHuman: And which of these common Sony VAIO customer issues best describes the reason you wanted to talk to them?
(Shows ~swift06 a list of common Sony VAIO problems)
~swift06: "Returns" was why I was trying to call.
~swift06's review of Sony VAIO customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony VAIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~swift06: Customer service with this company is a joke! Been trying for a month to get my computer fixed that is under warranty. They have lied to me multiple times saying the parts have been shipped, when infact they have not. I have contacted them a total of ** times so far and still have'nt gotten anything accomplished. WONT BUY SONY AGAIN!!! Oh! Also, All their so called customer service agents are in the Phillipines. Havent been able to locate a number for anyone in the U.S. And they sure wont give you a number either.
GetHuman: Let's quantify your experience contacting Sony VAIO. On a scale of 1 to 5, how easy is it go get help on a Sony VAIO problem?
~swift06: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~swift06: I'd give them a four out of five on communication.
GetHuman: And what about Sony VAIO's ability to quickly and effectively address your problem?
~swift06: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony VAIO customers?
~swift06: Call them early in the day or late. Don't forget any personal or account information you might need for Sony VAIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~swift06 taken from his Sony VAIO customer service problem that occurred on October 29th, 2017.