Sony: Missing TV Remote

A Sony customer review by GetHuman user GetHuman-jessica57 from November 30th, 2017

Background on GetHuman-jessica57's case

GetHuman: GetHuman-jessica57 - can you tell our other Sony customers when your case took place?
GetHuman-jessica57: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman-jessica57: I used the 800-430-4433 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jessica57 a list of common Sony problems
GetHuman-jessica57: "Complaint" was why I was trying to call.

GetHuman-jessica57's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jessica57: Missing TV Remote
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-jessica57: I have purchased a Sony BRAVIA TV Model number KDL-**R***B Serial number is *******. The remote control for this TV was missing, I plastic package I can only assume is where it should have been in was empty. I called the people I made the purchase from and they told me because I threw the box it came in our already there is nothing they can do. And they suggested I contact Sony, I did this and was told by a Sony warehouse that there was nothing they can do either. Now this left me feeling after over ** years to never buy again from Sony, everything in my apartment and in my car carry’s the Sony brand name on it. And now I’m very upset with Sony. I even told the warehouse I would buy one from them if they tell me how much they were and all they said was sorry they can’t help. Now if by chance you can help me, please contact me as listed below:*Ms. Jessica Lyn Tedesco
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-jessica57: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jessica57: I'd give them a three out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-jessica57: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-jessica57: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jessica57 taken from his Sony customer service problem that occurred on November 24th, 2017.

Sony

1.50 of 5 stars | 115 reviews
Sony ReviewsSony's Phone NumberAll Sony contact infoGeneral Sony customer service info
GetHuman-jessica57's Sony Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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