Sony: What a horrible joke. They say that they will...

A Sony customer review by GetHuman user ~no more sony for me from November 25th, 2017

Background on ~no more sony for me's case

GetHuman: ~no more sony for me - can you tell our other Sony customers when your case took place?
~no more sony for me: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Sony, and if so, how?
~no more sony for me: I used the 800-430-4433 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~no more sony for me a list of common Sony problems)
~no more sony for me: "Technical support" was why I was trying to call.

~no more sony for me's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no more sony for me: What a horrible joke. They say that they will call back in ** to **. that timer ran out and "allowed" me to retry. on the retry it did connect and got a camera guy that "needed" to connect me to the black hole que line for tvs. ** min on hold and sassy Asian girl told that I will be getting a call back with in ** to **. I will not bother Sony w business again.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~no more sony for me: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no more sony for me: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~no more sony for me: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~no more sony for me: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no more sony for me taken from his Sony customer service problem that occurred on November 18th, 2017.


1.50 of 5 stars | 115 reviews

~no more sony for me's Sony Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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