they are the worst Now I was a sony fan but I w...

A Sony customer review by GetHuman user ~filing Suit from November 28th, 2017

Background on ~filing Suit's case

GetHuman: ~filing Suit - can you tell our other Sony customers when your case took place?
~filing Suit: Yes I can. It was evening, on November 26th.
GetHuman: Did you reach out to Sony, and if so, how?
~filing Suit: I used the 866-909-7669 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~filing Suit a list of common Sony problems)
~filing Suit: "Where to buy" was why I was trying to call.

~filing Suit's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~filing Suit: they are the worst Now I was a sony fan but I would not look at anything sony ever again. they owe me a refund I am having to sue for after * months of waiting.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~filing Suit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~filing Suit: I'd give them a one out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~filing Suit: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~filing Suit: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~filing Suit taken from his Sony customer service problem that occurred on November 26th, 2017.


1.50 of 5 stars | 115 reviews

~filing Suit's Sony Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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