Broken Sony gold headphones

A Sony customer review by GetHuman user GetHuman-terrellp from December 9th, 2017

Background on GetHuman-terrellp's case

GetHuman: GetHuman-terrellp - can you tell our other Sony customers when your case took place?
GetHuman-terrellp: Yup. It was afternoon, on November 29th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman-terrellp: I used the 866-909-7669 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-terrellp a list of common Sony problems)
GetHuman-terrellp: "Warranty claim" was why I was trying to call.

GetHuman-terrellp's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-terrellp: Broken Sony gold headphones
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-terrellp: Common issue with Sony headphones, the hinges break within a year. This problem affects thousands of loyal Sony consumers yearly
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-terrellp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-terrellp: I'd give them a two out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-terrellp: For that I would say three out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-terrellp: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-terrellp taken from his Sony customer service problem that occurred on November 29th, 2017.

Sony

1.50 of 5 stars | 115 reviews

GetHuman-terrellp's Sony Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sony, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sony in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!