Sony: Transferred * times and every time had to give...

A Sony customer review by GetHuman user ~Cindy from November 27th, 2017

Background on ~Cindy's case

GetHuman: ~Cindy - can you tell our other Sony customers when your case took place?
~Cindy: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Sony, and if so, how?
~Cindy: I used the 800-430-4433 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy a list of common Sony problems)
~Cindy: "Repairs" was why I was trying to call.

~Cindy's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy: Transferred * times and every time had to give model number and zip code. Finally told to get help online because "higher than normal call volume." Last night tried to find someone at Sony to help me and only got very rude foreign-speaking people who could not speak good English or comprehend what I was saying.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~Cindy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~Cindy: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~Cindy: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy taken from his Sony customer service problem that occurred on November 20th, 2017.


1.50 of 5 stars | 115 reviews

~Cindy's Sony Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sony, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sony in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!