Sony: Online site would not take my info so called...

A Sony customer review by GetHuman user ~omnivor from November 19th, 2017

Background on ~omnivor's case

GetHuman: ~omnivor - can you tell our other Sony customers when your case took place?
~omnivor: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sony, and if so, how?
~omnivor: I used the 800-430-4433 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
Shows ~omnivor a list of common Sony problems
~omnivor: "Device Support" was why I was trying to call.

~omnivor's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~omnivor: Online site would not take my info so called. Guy was surprised that I hadn't been transferred by someone else but was OK. He then transferred me to "Tech Services" which failed and I was sent to sales which, again, gave me the "All customers service busy...etc.". When I just sat there, someone came on line and but back in some kind of waiting, then I was transferred to wrong department, then - after some discussion - was transferred to the right one who got the fix underway. BTW, their records say that I bought it one month but they actually shipped it * months later. Sorry about the extended description...wrote it waiting for their people to pick up. Bottom line is that they seem willing but whoever designed their 'front end' customer contact system needs help.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~omnivor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~omnivor: I'd give them a three out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~omnivor: For that I would say four out of five.
GetHuman: And finally- any advice for other Sony customers?
~omnivor: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~omnivor taken from his Sony customer service problem that occurred on November 15th, 2017.

Sony

1.50 of 5 stars | 115 reviews
Sony ReviewsSony's Phone NumberAll Sony contact infoGeneral Sony customer service info
~omnivor's Sony Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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