Soundcloud: Please fix m STATS!

A Soundcloud customer review by GetHuman user GetHuman215 from December 1st, 2017

Background on GetHuman215's case

GetHuman: GetHuman215 - can you tell our other Soundcloud customers when your case took place?
GetHuman215: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Soundcloud, and if so, how?
GetHuman215: I used a help page I found on the GetHuman Soundcloud customer service contact info page: Contact Soundcloud Customer Service
GetHuman: And which of these common Soundcloud customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman215 a list of common Soundcloud problems)
GetHuman215: "Account access" was why I was trying to contact.

GetHuman215's review of Soundcloud customer service

GetHuman: So how would you sum up your experience for GetHuman's Soundcloud customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman215: Please fix m STATS!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman215: I recently payed to see my stats on soundcloud. On a song i have *,*** views and *** likes. on stats it says i only have *,*** something views and ** likes. I PAID for this is what is bugging me. please fix this problem because i have spent my well earned money to gt real numbers...
GetHuman: Let's quantify your experience contacting Soundcloud. On a scale of 1 to 5, how easy is it go get help on a Soundcloud problem?
GetHuman215: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman215: I'd give them a one out of five on communication.
GetHuman: And what about Soundcloud's ability to quickly and effectively address your problem?
GetHuman215: For that I would say two out of five.
GetHuman: And finally- any advice for other Soundcloud customers?
GetHuman215: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Soundcloud to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman215 taken from his Soundcloud customer service problem that occurred on November 23rd, 2017.

Soundcloud

-1.00 of 5 stars | 68 reviews

GetHuman215's Soundcloud Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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