my card isn't being accepted for soundcloud go

A Soundcloud customer review by GetHuman user GetHuman-msmetter from December 7th, 2017

Background on GetHuman-msmetter's case

GetHuman: GetHuman-msmetter - can you tell our other Soundcloud customers when your case took place?
GetHuman-msmetter: Sure. It was afternoon, on December 4th.
GetHuman: Did you reach out to Soundcloud, and if so, how?
GetHuman-msmetter: I used a help page I found on the GetHuman Soundcloud customer service contact info page: Contact Soundcloud Customer Service
GetHuman: And which of these common Soundcloud customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-msmetter a list of common Soundcloud problems)
GetHuman-msmetter: "Report a problem" was why I was trying to contact.

GetHuman-msmetter's review of Soundcloud customer service

GetHuman: So how would you sum up your experience for GetHuman's Soundcloud customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-msmetter: my card isn't being accepted for soundcloud go
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-msmetter: i put in all my card credentials in for buying soundcloud go and theres a red box around my card number and i cant click on the "start soundcloud go" button. my card is a visa and i live in the US so i dont think that it is a territory or card type issue.
GetHuman: Let's quantify your experience contacting Soundcloud. On a scale of 1 to 5, how easy is it go get help on a Soundcloud problem?
GetHuman-msmetter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-msmetter: I'd give them a two out of five on communication.
GetHuman: And what about Soundcloud's ability to quickly and effectively address your problem?
GetHuman-msmetter: For that I would say one out of five.
GetHuman: And finally- any advice for other Soundcloud customers?
GetHuman-msmetter: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Soundcloud to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-msmetter taken from his Soundcloud customer service problem that occurred on December 4th, 2017.

Soundcloud

-1.00 of 5 stars | 68 reviews

GetHuman-msmetter's Soundcloud Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Soundcloud, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Soundcloud in any way.

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