South African Airways: Talked to an agent named Debbie. She was VERY...
A South African Airways customer review by GetHuman user ~dtaylor1103 from November 17th, 2017
Background on ~dtaylor1103's case
GetHuman: ~dtaylor1103 - can you tell our other South African Airways customers when your case took place?
~dtaylor1103: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to South African Airways, and if so, how?
GetHuman: And which of these common South African Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~dtaylor1103 a list of common South African Airways problems)
~dtaylor1103: "Baggage problem" was why I was trying to call.
~dtaylor1103's review of South African Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's South African Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dtaylor1103: Talked to an agent named Debbie. She was VERY friendly, but VERY professional & helpful. No wait time at all & she was very pleasant to speak with.
GetHuman: Let's quantify your experience contacting South African Airways. On a scale of 1 to 5, how easy is it go get help on a South African Airways problem?
~dtaylor1103: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dtaylor1103: I'd give them a five out of five on communication.
GetHuman: And what about South African Airways's ability to quickly and effectively address your problem?
~dtaylor1103: For that I would say two out of five.
GetHuman: And finally- any advice for other South African Airways customers?
~dtaylor1103: Call them early in the day or late. Don't forget any personal or account information you might need for South African Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dtaylor1103 taken from his South African Airways customer service problem that occurred on November 13th, 2017.
South African Airways
2.00 of 5 stars | 10 reviews
~dtaylor1103's South African Airways Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like South African Airways, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with South African Airways in any way.