South African Airways: i took sa flight to sao paulo on *st may **** A...
A South African Airways customer review by GetHuman user ~owusu from November 21st, 2017
Background on ~owusu's case
GetHuman: ~owusu - can you tell our other South African Airways customers when your case took place?
~owusu: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to South African Airways, and if so, how?
GetHuman: And which of these common South African Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~owusu a list of common South African Airways problems)
~owusu: "Frequent flyer program" was why I was trying to call.
~owusu's review of South African Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's South African Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~owusu: i took sa flight to sao paulo on *st may **** Avianca flight to lima peru Taca flight to bogota columbia flight n took fligh from bogota columbia to qiuto ecuador but up to now i couldnt find my bag becaus lima peru when i gave her my tag bag he refused to gave me back because of she wasted my a lot of time f nothing n dt time d flight about to moved bside dt lady didnt gave my tag back to me when i contact quito consultant they said they need m bag tag number first before they can help me so pls check f me n send to me because now imn strees my email *****@***.com
GetHuman: Let's quantify your experience contacting South African Airways. On a scale of 1 to 5, how easy is it go get help on a South African Airways problem?
~owusu: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~owusu: I'd give them a two out of five on communication.
GetHuman: And what about South African Airways's ability to quickly and effectively address your problem?
~owusu: For that I would say one out of five.
GetHuman: And finally- any advice for other South African Airways customers?
~owusu: Call them early in the day or late. Don't forget any personal or account information you might need for South African Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~owusu taken from his South African Airways customer service problem that occurred on November 16th, 2017.
South African Airways
2.00 of 5 stars | 10 reviews
~owusu's South African Airways Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like South African Airways, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with South African Airways in any way.