South Jersey Gas: As a new customer waiting to have meter and gas...
A South Jersey Gas customer review by GetHuman user ~Who cares? from November 26th, 2017
Background on ~Who cares?'s case
GetHuman: ~Who cares? - can you tell our other South Jersey Gas customers when your case took place?
~Who cares?: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Who cares? a list of common South Jersey Gas problems)
~Who cares?: "Book appointment" was why I was trying to call.
~Who cares?'s review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Who cares?: As a new customer waiting to have meter and gas line installed so I can convert to gas, I wanted to find out when I was scheduled for the work to be done. After waiting all this time I was told I needed to call a different number. How long am I going to wait this time? SJG should be ashamed of themselves for this kind of treatment to their customers new or old!!
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~Who cares?: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Who cares?: I'd give them a four out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~Who cares?: For that I would say one out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~Who cares?: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Who cares? taken from his South Jersey Gas customer service problem that occurred on November 23rd, 2017.