South Jersey Gas: I totally agree with everyone regarding their d...
A South Jersey Gas customer review by GetHuman user ~Sandra Cossaboon from November 27th, 2017
Background on ~Sandra Cossaboon's case
GetHuman: ~Sandra Cossaboon - can you tell our other South Jersey Gas customers when your case took place?
~Sandra Cossaboon: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra Cossaboon a list of common South Jersey Gas problems)
~Sandra Cossaboon: "Lower my bill" was why I was trying to call.
~Sandra Cossaboon's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra Cossaboon: I totally agree with everyone regarding their dissatisfation with the customer service at SJ Gas. I too, only want to have my bill corrected. I have waited on hold not only for hours, but tried again for days, mailed my information to them, faxed my information, and e-mailed them to get no reply! I believe they should fire all the people at customer service and start fresh, with people who are able to deal with the public.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~Sandra Cossaboon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra Cossaboon: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~Sandra Cossaboon: For that I would say one out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~Sandra Cossaboon: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra Cossaboon taken from his South Jersey Gas customer service problem that occurred on November 22nd, 2017.