South Jersey Gas: It is impossible to speak with someone in billi...
A South Jersey Gas customer review by GetHuman user ~Sandra Cossaboon from November 27th, 2017
Background on ~Sandra Cossaboon's case
GetHuman: ~Sandra Cossaboon - can you tell our other South Jersey Gas customers when your case took place?
~Sandra Cossaboon: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra Cossaboon a list of common South Jersey Gas problems)
~Sandra Cossaboon: "Book appointment" was why I was trying to call.
~Sandra Cossaboon's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra Cossaboon: It is impossible to speak with someone in billing. Customer Service can do nothing for you except answer the phone after waiting over * hours with my phone on speaker waiting for them to pick up. When you tell them you have a problem with your bill they will tell you they will have to transfer the call to billing and you are put on hold again. Finally, when someone answers it is the same person at customer service and tells you they don't know why billing is not picking up. This is NOT customer service! Mahogany, Terese, Jarvis and their supervisor if that is her name Rosey, should all be fired. Rosey, the supervisor had the nerve to ask me what my problem is and why I was giving her staff a hard time??? Also, I had to ask her her name,she didn't provide it to me until I asked. Then, when I told her my billing problem she gave me a Fax * to send my information to. Just when I thought everything would be resolved by faxing my info. it turns out the fax * she gave me was disconnect
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~Sandra Cossaboon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra Cossaboon: I'd give them a two out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~Sandra Cossaboon: For that I would say one out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~Sandra Cossaboon: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra Cossaboon taken from his South Jersey Gas customer service problem that occurred on November 22nd, 2017.