South Jersey Gas: New customer tried to pay via checking acct acc...
A South Jersey Gas customer review by GetHuman user ~jstroka from November 26th, 2017
Background on ~jstroka's case
GetHuman: ~jstroka - can you tell our other South Jersey Gas customers when your case took place?
~jstroka: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~jstroka a list of common South Jersey Gas problems)
~jstroka: "Lower my bill" was why I was trying to call.
~jstroka's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jstroka: New customer tried to pay via checking acct account X ** times wd not work. Waited * hours phone waited. Not able to take payment via check. Not allowed to. The women sd she cd go through via online My phone is my online a Droid* The supervisor not able to help Your cudtme service reps are like robots are not able to offer an alternative except on line. Will be getting in touch with the Board of Public Utilities. This was a most upsetting experience
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~jstroka: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jstroka: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~jstroka: For that I would say four out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~jstroka: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jstroka taken from his South Jersey Gas customer service problem that occurred on November 19th, 2017.