South Jersey Gas: Since charges under insurances get added to you...
A South Jersey Gas customer review by GetHuman user ~suckered from November 21st, 2017
Background on ~suckered's case
GetHuman: ~suckered - can you tell our other South Jersey Gas customers when your case took place?
~suckered: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~suckered a list of common South Jersey Gas problems)
~suckered: "Book appointment" was why I was trying to call.
~suckered's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suckered: Since charges under insurances get added to your bill, you are coerced into paying for what you might believe is incorrect under threat of losing your gas service. SJG is in collusion with South Jersey Energy Service (see you bill under appliance insurance) and Home Service. Don't look to the Publick Utility Commission because they approved this somke screen where one company bills and takes your money but has no responsibility to do the work and the other company who has responsibility to d the work but you do not* pay
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~suckered: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suckered: I'd give them a one out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~suckered: For that I would say four out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~suckered: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suckered taken from his South Jersey Gas customer service problem that occurred on November 13th, 2017.