Southern Connecticut Gas: It is true that if you do not enter an option a...
A Southern Connecticut Gas customer review by GetHuman user ~SouthernCTGasSucks from November 24th, 2017
Background on ~SouthernCTGasSucks's case
GetHuman: ~SouthernCTGasSucks - can you tell our other Southern Connecticut Gas customers when your case took place?
~SouthernCTGasSucks: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~SouthernCTGasSucks a list of common Southern Connecticut Gas problems)
~SouthernCTGasSucks: "Meter reading" was why I was trying to call.
~SouthernCTGasSucks's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SouthernCTGasSucks: It is true that if you do not enter an option at the auto-menu, you will be forwarded to a representative. But you have to wait about *.* minutes before being forwarded to a representative. When I finally spoke with a rep, I asked for help on website access to see my bill. They gave me incorrect information and I had to call a second time.
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
~SouthernCTGasSucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SouthernCTGasSucks: I'd give them a one out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
~SouthernCTGasSucks: For that I would say four out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
~SouthernCTGasSucks: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SouthernCTGasSucks taken from his Southern Connecticut Gas customer service problem that occurred on November 16th, 2017.