Southern Connecticut Gas: Two weeks ago it took me two days before finall...
A Southern Connecticut Gas customer review by GetHuman user ~Roland from November 28th, 2017
Background on ~Roland's case
GetHuman: ~Roland - can you tell our other Southern Connecticut Gas customers when your case took place?
~Roland: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Roland a list of common Southern Connecticut Gas problems)
~Roland: "Meter reading" was why I was trying to call.
~Roland's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roland: Two weeks ago it took me two days before finally having someone answer several attempts. She took all my information on the loan program to convert to gas and promised someone would return my call within ** hours. * weeks later I am back trying to get someone to answer my calls, * times waiting as much as ** minutes with nothing. Ridiculous puts it mildly. Is this a public service we pay for?
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
~Roland: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roland: I'd give them a four out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
~Roland: For that I would say three out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
~Roland: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roland taken from his Southern Connecticut Gas customer service problem that occurred on November 22nd, 2017.