Southwest Airlines: Not happy. I purchased a ticket with the insur...

A Southwest Airlines customer review by GetHuman user ~houston from November 25th, 2017

Background on ~houston's case

GetHuman: ~houston - can you tell our other Southwest Airlines customers when your case took place?
~houston: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~houston: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~houston a list of common Southwest Airlines problems
~houston: "Change Booking" was why I was trying to call.

~houston's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~houston: Not happy. I purchased a ticket with the insurance and had to cancel flight do to my mother sick with cancer. My mother passed & I notified SWA. Only a $*** credit was given. After calling back several times, they issued the full credit when I faxed the death certificate. They did not tell me the vouchers were split in two and each had a different expiration date. I got ready use vouchers & only one was good. I called SWA & they stated that yes, it should have been one combined voucher & not two, But I should have read the email more carefully. The original rep said the expiration date was May ****, so I assumed it was for both. He never stated otherwise. So, I just donated $***.** to a multi-million dollar company. SMH & Very Dissatisfied! Flight * GJ*LWD
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~houston: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~houston: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~houston: For that I would say two out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~houston: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~houston taken from his Southwest Airlines customer service problem that occurred on November 17th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews
Southwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact infoGeneral Southwest Airlines customer service info
~houston's Southwest Airlines Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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