Southwest Airlines: So I called the *** number first and got someon...
A Southwest Airlines customer review by GetHuman user ~Frugal Fox from November 4th, 2017
Background on ~Frugal Fox's case
GetHuman: ~Frugal Fox - can you tell our other Southwest Airlines customers when your case took place?
~Frugal Fox: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Frugal Fox a list of common Southwest Airlines problems)
~Frugal Fox: "Flight delayed" was why I was trying to call.
~Frugal Fox's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frugal Fox: So I called the *** number first and got someone who wasn't helpful and just made me stress about not being able to use my certificates for free travel. This number, I got a very nice lady who helped in every way and renewed my faith in southwest.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Frugal Fox: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frugal Fox: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Frugal Fox: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Frugal Fox: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frugal Fox taken from his Southwest Airlines customer service problem that occurred on October 31st, 2017.