Southwest Airlines: The representive that I spoke to was very cheer...
A Southwest Airlines customer review by GetHuman user ~George Lesnansky from November 18th, 2017
Background on ~George Lesnansky's case
GetHuman: ~George Lesnansky - can you tell our other Southwest Airlines customers when your case took place?
~George Lesnansky: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~George Lesnansky a list of common Southwest Airlines problems)
~George Lesnansky: "Refund a Charge" was why I was trying to call.
~George Lesnansky's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George Lesnansky: The representive that I spoke to was very cheerful, friendly, honest and informitive. *She is a TRUE ACCET to Southwest, worth her weight in gold in keeping customers happy and informed. There is no way I could expect more, the help made it easy for me to book my fleights.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~George Lesnansky: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George Lesnansky: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~George Lesnansky: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~George Lesnansky: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George Lesnansky taken from his Southwest Airlines customer service problem that occurred on November 10th, 2017.