Southwest Airlines: They sent me to another number for customer ser...
A Southwest Airlines customer review by GetHuman user GetHuman-110024 from November 16th, 2017
Background on GetHuman-110024's case
GetHuman: GetHuman-110024 - can you tell our other Southwest Airlines customers when your case took place?
GetHuman-110024: Yes. It was late at night, on November 8th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-110024 a list of common Southwest Airlines problems)
GetHuman-110024: "Cancel flight" was why I was trying to call.
GetHuman-110024's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-110024: They sent me to another number for customer service to deal with an issue in a voucher they gave me, for giving up my seat on a previous flight, only to find that number is ALWAYS BUSY!! No dial tone or phone system but purely busy! Terrible customer service, the worst I've experienced in recent times.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
GetHuman-110024: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-110024: I'd give them a four out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
GetHuman-110024: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
GetHuman-110024: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-110024 taken from his Southwest Airlines customer service problem that occurred on November 8th, 2017.