Southwest Airlines: This was the WORST customer experience ever...

A Southwest Airlines customer review by GetHuman user ~Anonymous2 from November 23rd, 2017

Background on ~Anonymous2's case

GetHuman: ~Anonymous2 - can you tell our other Southwest Airlines customers when your case took place?
~Anonymous2: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~Anonymous2: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous2 a list of common Southwest Airlines problems)
~Anonymous2: "Baggage problem" was why I was trying to call.

~Anonymous2's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous2: This was the WORST customer experience ever!!! I waited ** minutes to try to rebook at ticket for a credit I had and the representative was not only helpful but just ended up putting me on hold for another ** minutes then they NEVER picked up!!! Unbelievable! They should be sued!
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Anonymous2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous2: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Anonymous2: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Anonymous2: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous2 taken from his Southwest Airlines customer service problem that occurred on November 19th, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~Anonymous2's Southwest Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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