Southwest Airlines: Waited ** min. then got cut off. Music stopped...

A Southwest Airlines customer review by GetHuman user ~glkplk from November 25th, 2017

Background on ~glkplk's case

GetHuman: ~glkplk - can you tell our other Southwest Airlines customers when your case took place?
~glkplk: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~glkplk: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~glkplk a list of common Southwest Airlines problems
~glkplk: "Cancel flight" was why I was trying to call.

~glkplk's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~glkplk: Waited ** min. then got cut off. Music stopped. Called back and waited about ** more minutes. Actually talked to someone who was very helpful. She gave me direct phone numbers for the Southwest stations for both my arrival and departure city to try to talk to someone to see if my item was turned in. I'm now trying to call those numbers. She was very nice and understanding. Tried her best to help and explained how things worked to help me understand.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~glkplk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~glkplk: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~glkplk: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~glkplk: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~glkplk taken from his Southwest Airlines customer service problem that occurred on November 21st, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews
Southwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact infoGeneral Southwest Airlines customer service info
~glkplk's Southwest Airlines Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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