I opened a business account at Sovereign Bank i...
A Sovereign Bank customer review by GetHuman user ~sovereign bank victim from November 6th, 2017
Background on ~sovereign bank victim's case
GetHuman: ~sovereign bank victim - can you tell our other Sovereign Bank customers when your case took place?
~sovereign bank victim: Yes. It was evening, on November 2nd.
GetHuman: Did you reach out to Sovereign Bank, and if so, how?
GetHuman: And which of these common Sovereign Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~sovereign bank victim a list of common Sovereign Bank problems)
~sovereign bank victim: "Setup an account" was why I was trying to call.
~sovereign bank victim's review of Sovereign Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Sovereign Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sovereign bank victim: I opened a business account at Sovereign Bank in ****. The bank representative assured me that there will be no fees or charges on my account. I deposited $*** and waited for my debit card to deposit more. After two weeks of not receiving the card, I contacted Sovereign Bank to send me a new card. I haven't received the new card since, and couldn't deposit my checks through ATM. Recently, I received a letter from Sovereign bank that they charged $*** inactivity fee from my account. I visited the bank and explained the situation and told them they don't have a right to charge me without notice. The manager told me that I have agreed and signed to pay the inactive fees, however, I look into the issue more and found out that this new regulation of $***month inactivity fee started in October, ****. Therefore, I definitely haven't signed such an agreement and they definitely haven't send me any notice. They unfairly, unethically and even without a notice, charged me $*** from my account.
GetHuman: Let's quantify your experience contacting Sovereign Bank. On a scale of 1 to 5, how easy is it go get help on a Sovereign Bank problem?
~sovereign bank victim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sovereign bank victim: I'd give them a three out of five on communication.
GetHuman: And what about Sovereign Bank's ability to quickly and effectively address your problem?
~sovereign bank victim: For that I would say two out of five.
GetHuman: And finally- any advice for other Sovereign Bank customers?
~sovereign bank victim: Call them early in the day or late. Don't forget any personal or account information you might need for Sovereign Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sovereign bank victim taken from his Sovereign Bank customer service problem that occurred on November 2nd, 2017.