Spiegel: I returned an order because they sent me the wr...
A Spiegel customer review by GetHuman user GetHuman-210504 from October 31st, 2017
Background on GetHuman-210504's case
GetHuman: GetHuman-210504 - can you tell our other Spiegel customers when your case took place?
GetHuman-210504: Yes. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Spiegel, and if so, how?
GetHuman: And which of these common Spiegel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-210504 a list of common Spiegel problems)
GetHuman-210504: "Track order" was why I was trying to call.
GetHuman-210504's review of Spiegel customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-210504: I returned an order because they sent me the wrong item. They still haven't refunded my money. I never received another order I placed. I called Spiegel and their customer service said they would call me back. They never did. I called them again, and they said the package had been delivered. I asked where and who to, they didn't have that information, and they refused to refund my money.
GetHuman: Let's quantify your experience contacting Spiegel. On a scale of 1 to 5, how easy is it go get help on a Spiegel problem?
GetHuman-210504: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-210504: I'd give them a three out of five on communication.
GetHuman: And what about Spiegel's ability to quickly and effectively address your problem?
GetHuman-210504: For that I would say four out of five.
GetHuman: And finally- any advice for other Spiegel customers?
GetHuman-210504: Call them early in the day or late. Don't forget any personal or account information you might need for Spiegel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-210504 taken from his Spiegel customer service problem that occurred on October 28th, 2017.